Refund policy

Last updated October 10, 2026.

1. Credits

You pay with prepaid credits in US dollars (1 credit = $1). Unused credits stay in your balance and roll over, with no cap. Credits are reserved when you order and spent per item only when the item is published.

2. When an item fails

If an item cannot be published or is refused, you can choose:

Keep the credits. The credits for the item go back to your balance automatically.
Accept a replacement. We propose an equivalent: same type, same language and region, the closest category, at an equal or lower price. If you accept, its price is reserved from your balance.

You or your agent can make this choice in the dashboard, from the email we send, or through the connector or API.

3. Refunds to your card

Credits returned to the balance are not paid back to the card automatically.
You can ask for a refund of unused credits to the card you paid with by writing to [email protected]. Refunds to a card are made by our team by hand and may be partial. Purchased credits that are not spent or reserved for an order can be refunded to the card within 12 months of the top-up. Bonus credits are never refunded to a card.
If a top-up is refunded to the card, the same proportion of the bonus credits it earned is removed from the balance.
Credits already spent on published items are not refunded.
Ask within 12 months of the top-up. We process approved refunds within 14 days, and the card issuer usually shows them within 5 to 10 business days after that.
VAT charged on the refunded part of a top-up is refunded with it, and we issue a credit note.

4. Published items

For site items we guarantee publication and that the link stays live for at least 12 months. If a link is removed within that time, we ask the site to restore it. If it is not restored within 30 days, we offer you a replacement on an equivalent site at an equal or lower price, or the item's credits back to your balance, at your choice. We do not refund for outcomes such as rankings, traffic or mentions, which we do not guarantee.

5. Monthly programs

You can pause or cancel a monthly program in the dashboard. Cancelling stops the program from the next month. Items already ordered in the current month continue, and credits not yet spent stay in your balance.

6. Statutory rights

The service is for businesses and professionals, so consumer withdrawal rights do not apply. Any other rights you have under applicable law are not affected.